![]() If you need any assistance, please let us know? After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.Follow the template (see image), note, there is no KTS to select, instead select KIS.Include the images, the Console Log & the Report, tell them as much as possible, they may ask for Traces, captured as the issue is replicated, they will guide you with the necessary steps.but KTS did not record any errors, the information was found in the Chrome Console Log.&, if KTS is licensed & if you feel inclined, please log a case with Kaspersky Technical Support, provide all the information you’ve provided here, specifically that Pearl’s Peril will not run unless exclusions are added for:.Hello Just to followup, try removing the Facebook exclusions, they did not resolve the issue and (imo), Facebook should not be “generically” excluded□ ![]()
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